Project Manager Multichannel - freelance

A 3 to 4 month project in a team covering multiple business units: commercial banking, corporate banking and public banking. These units are directed from within your team on behalf of multi channel strategy for the various touchpoints.
For these touchpoints, the strategy is already put into motion:

• determine a client segmentation
• develop a strategy for each channel per segment
• look at possible channel capabilities, data, tools and processes to support and also manage the customer experience over the various channels
• determine a model per segment to cover analysis: quantitive to qualitive - from only monitoring number of visitors to describing the desired experience for the touchpoints and -products

Your specific assignment:

• run meetings and facilitate
• be the liaison between all the stakeholders and ensure customer satisfaction
• support change management
• participate and manage projects to enrich customer satisfaction & experience for key digital touchpoints: tablets for sales, video-conferencing, social media, campaign management, ...

• You have a business degree
• Your NL-FR-ENG is decent enough to understand and communicate in these 3 languages
• You have at least 2 years of experience in management/consulting/business analysis
• You understand digital communication
• Project management skills (preferable Prince2 / PMBOK / alike)
• Experience in a B2B-environment
• Analytical skills, quality-minded